FAQ Questions

Create and manage your knowledge base content

🎯 Question Management Overview

FAQ questions are the core content of your knowledge base. Each question includes an answer, category, and optional metadata to help users find information quickly.

➕ Creating FAQ Questions

Step-by-Step Process

1

Navigate to FAQ Management

Go to FAQ → Manage in your admin panel

2

Click "Add FAQ"

Start creating a new FAQ entry

3

Complete FAQ Details

Fill in all required fields

4

Save & Publish

Review content and make it live

Required Fields

Clear, concise question from user perspective

Comprehensive answer text

Category name for organization

URL path for the FAQ page

Optional Fields

Optional image URL

Array of tags for better searchability

Active (true) or Inactive (false)

Numeric order for display priority

Array of related FAQ question IDs

👥 User Questions

Users can submit questions that administrators can review and convert into FAQs or answer directly.

Question Management

⏳ Pending

New questions awaiting review

✅ Answered

Questions that have been answered

❌ Rejected

Questions that were declined

Question Fields

  • Name: User's name
  • Email: Contact email
  • Question: The question text
  • Answer: Admin's response (optional)
  • Status: PENDING, ANSWERED, or REJECTED

📝 Content Writing Guidelines

Writing Effective Questions

Use Natural Language

Write questions as users would ask them

Be Specific

Focus on specific problems or topics

Keep it Concise

Avoid unnecessarily long questions

Include Keywords

Use terms users might search for

Writing Helpful Answers

Step-by-Step

Break down complex processes

Use Examples

Provide real-world scenarios

Be Clear

Use simple, clear language

Link Related

Reference related questions using IDs

💡 Best Practices

Organization

  • • Use consistent category names
  • • Set logical sort orders
  • • Link related FAQs using IDs
  • • Use descriptive page paths
  • • Tag questions appropriately

Content Management

  • • Review user questions regularly
  • • Update answers when needed
  • • Keep content current
  • • Monitor FAQ views
  • • Activate useful FAQs