Manage peer-to-peer trading disputes
The P2P dispute system handles conflicts between trading parties when trades encounter issues. Each dispute includes basic information about the trade, involved parties, reason for dispute, priority level, and resolution tracking. The system provides a structured approach to conflict resolution with evidence collection and administrative oversight.
Dispute filed, awaiting initial review
Under active investigation and mediation
Dispute concluded with final resolution
Urgent issues requiring immediate attention
Standard disputes with moderate complexity
Minor issues with simple resolution
User files a dispute with reason, details, and priority assignment. The dispute is linked to the specific trade and parties involved.
Admin reviews the dispute, collects evidence, and facilitates communication between parties through the messages system.
Final decision made and recorded in resolution field, with timestamp marking completion of the dispute process.
The messages field stores communication history during dispute resolution:
The evidence field stores supporting documentation and files:
The resolution field stores the final decision and outcome details: