Create and manage your knowledge base content
FAQ questions are the core content of your knowledge base. Each question includes an answer, category, and optional metadata to help users find information quickly.
Go to FAQ → Manage in your admin panel
Start creating a new FAQ entry
Fill in all required fields
Review content and make it live
Clear, concise question from user perspective
Comprehensive answer text
Category name for organization
URL path for the FAQ page
Optional image URL
Array of tags for better searchability
Active (true) or Inactive (false)
Numeric order for display priority
Array of related FAQ question IDs
Users can submit questions that administrators can review and convert into FAQs or answer directly.
New questions awaiting review
Questions that have been answered
Questions that were declined
Use Natural Language
Write questions as users would ask them
Be Specific
Focus on specific problems or topics
Keep it Concise
Avoid unnecessarily long questions
Include Keywords
Use terms users might search for
Step-by-Step
Break down complex processes
Use Examples
Provide real-world scenarios
Be Clear
Use simple, clear language
Link Related
Reference related questions using IDs